BoS and Halifax rank bottom for customers

The poll by Which? Money assessed the performance of banks in their mortgage, savings, current account and credit card departments and found smaller institutions are providing a better service than their larger counterparts. First Direct come top of the People's Choice poll in terms of customer satisfaction, scoring 82%, while One Account and Smile follow with 81% and 79% respectively. Meanwhile, Bank of Scotland and Halifax, both owned by Lloyds Banking Group, come bottom of the survey, with Santander and Cheltenham & Gloucester also fairing poorly. Along with Government-owned Nor...