RBS hit with 1,600 complaints per day

In total, RBS and its subsidiary high street bank NatWest received 302,371 complaints over six months last year, the Daily Mail reports. It is thought the vast majority of complaints concerned problems with current accounts, credit cards as well as payment protection insurance. Data released by the bank also showed it admitted making a mistake to eight out of ten customers who complained about a banking problem. The bank, which is still 84% owned by the taxpayer, became the first to publish official details of the number of customer complaints. From August, the FSA will demand all ...