FOS to up case resolution rate to meet £20m budget jump

The FOS's current budget forecast for 2009/10 is £94.1m but it says it is seeking to raise £113.7m for 2010/11. In the FSA's regulatory fees and levies proposals for the upcoming financial year, it says the increase in income would be met through fees from a higher number of cases. It says it aims to resolve 210,000 cases in 2010/11 compared to a current forecast of 165,000 in 2009/10. In total, it forecasts 190,000 new complaints in 2010/11, compared with its current forecast of 167,000 for the current financial period. The increase, it says, is based on the impact current ma...