Banks dominate FOS complaints name and shame list

Seven banks each had more than 2,000 new complaints in the first six months of 2009, accounting for almost half of all complaints received by the FOS. Lloyds and its subsidiaries accounted for more than 15,233 complaints, more than a fifth of the total received by the FOS. National IFA Sesame received 144 complaints while Phoenix Life received 508 and Windsor Life 164. Elsewhere, Santander Asset Management and St James's Place Wealth Management are both listed. Providers Aviva, Axa, Friends Provident, Legal & General, Liverpool Victoria, Scottish Widows and Zurich are also included...