The FSA's director of treating customers fairly (TCF), Sarah Wilson, is stepping down, as the regulator starts visiting firms to ensure they are implementing the principles.
Wilson has made the decision for personal reasons and will stay with the regulator until a replacement has been found. Prior to being appointed as director of TCF she was director of the Retail Firms Division, and before that director responsible for the introduction of conduct of business regulation in the mortgage and general insurance sectors. She was first made a director of the FSA in April 2002. The deadline for meeting the FSA's TCF requirements was December 2008 and the regulator is now actively engaging with firms to ensure compliance. IFAonline
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