The FSA has written to the chief executives of all mortgage lenders and mortgage administrators giving them until January 31 to ensure that their customers facing arrears are being treated fairly.
The letter is the second warning to lenders from the regulator in recent months, and follows a review which found weaknesses in arrears and repossessions handling, particularly in the impaired credit sector of the market. The FSA said it expects firms to address any weaknesses as a matter of urgency. Chief executives must communicate conclusions and any actions the firm proposes to take to the FSA by 31 January 2009. Jon Pain, retail managing director of the FSA, said in the letter: "The fair treatment of consumers in arrears will continue to be a priority for the FSA throughout 2009. W...
To continue reading this article...
Join Professional Adviser for free
- Unlimited access to real-time news, industry insights and market intelligence
- Stay ahead of the curve with spotlights on emerging trends and technologies
- Receive breaking news stories straight to your inbox in the daily newsletters
- Make smart business decisions with the latest developments in regulation, investing retirement and protection
- Members-only access to the editor’s weekly Friday commentary
- Be the first to hear about our events and awards programmes