'Treating Customers Fairly' needs more work - FSA

A report entitled Treating Customers Fairly — Progress and Next Steps suggests while firms have progressed in treating customers fairly (TCF), there are still signs the customer’s needs are not being fully met both in the information and advice they receive. In particular, the report which studied six of the largest "retail groups" says companies do not have sufficient controls in place to ensure consumers are recommended products which meet their needs, as the FSA suggests the way in which “sales forces and advisers are remunerated could have an influence over the sale of the product to t...