The Association of Finance Brokers (AFB) has published the first in a series of treating customers fairly (TCF) fact sheets.
The fact sheets offer guidance for the smallest firms assessing their management information (MI) for the 31 March TCF deadline. Advisers must have the relevant MI in place for the FSA's March deadline and show they consistently treat customers fairly by the December deadline. The guide shows advisers a methodology of how to consider a company’s existing and required MI and then how to analyse and relate it to the FSA's six consumer outcomes. It also provides example data to help advisers consider what is relevant to them and a pen portrait, which represents an example of a hypothetica...
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