Shooting stars - Defaqto product ratings explained


The latest issue of COVER included a report that some members of the protection provider community, including the ABI, were unhappy with the way third party agencies rate products.

Among the complaints were that scores given were often not weighted sufficiently and had led in part to the conditions war in critical illness (CI) that dominated much of the last few years. It was also suggested that advisers relied too heavily on these ratings and falling down the comparison tables would reduce the chances of intermediaries seriously considering a product. As part of that piece, Owain Thomas spoke to Ben Heffer, insight analyst at Defaqto, the one rating agency explicitly named by the insurers. Heffer was not present at the conference so did not wish to comment d...

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