Paring down to details

Few who read Richard Walsh’s column last month could have failed to be interested in his case for a quality standard to be applied to Income Protection (IP) products. In a nutshell the concept is that these products should have a minimum standard to meet and that standard should be acknowledged with a quality mark, through the Office of Fair Trading (OFT). Customer confusion and misunderstanding are a perennial problem in protection markets and one would expect the major players in this market to be flocking to the scheme. However, one of the concept’s biggest early adherents is one o...