Problem providers: Stick or twist for the sake of your firm's efficiency?

Providers taking a painfully long time to deliver something people expect to be straightforward and simple, like transferring a client's defined contribution (DC) pension from one provider to another, for example, is a common complaint among advisers. Inefficiencies can then impact advisers' businesses, forcing them to waste time and money that could better be spent elsewhere. Indeed, "old school" life companies are particularly condemned among the adviser community, according to Red Circle Financial Planning Chartered financial planner Darren Cooke, who gave an impassioned speech on ...