FOS shares seven real-life attitude-to-risk rulings

RISK OFF

clock

The Financial Ombudsman Service (FOS) has made public seven of its decisions - and how it arrived at them - following complaints from consumers who claimed they were recommended an investment product that carried a level of risk inappropriate for them.

It said the following case studies illustrate how it goes about calculating redress - which is why most of the complaints are found in favour of the consumer. Complaint #1 Consumers said they wanted low-risk investments only, but were advised to invest in high-risk funds Mr and Mrs A had a dog grooming business. They were both in their late sixties and wanted to retire - so they had a look at their finances to see whether they could afford to stop working. They decided that they needed to find a way of topping up their pensions - and that one way of doing so was to release some e...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

TISA urges FCA to rethink targeted support fees and levies proposals

TISA urges FCA to rethink targeted support fees and levies proposals

Could ‘undermine’ the aims of targeted support

Isabel Baxter
clock 12 January 2026 • 2 min read
FCA's targeted support rules set to take effect from April 2026

FCA's targeted support rules set to take effect from April 2026

Regulator plans to open application gateway for firms in March

Isabel Baxter
clock 11 December 2025 • 5 min read
FCA sets out plans to simplify complaints regime

FCA sets out plans to simplify complaints regime

Including requirement for firms to report complaints involving vulnerable clients

Isabel Baxter
clock 04 December 2025 • 2 min read