PMI: Extending the peace branch

As we recently saw the New Year in, and offered each other New Year greetings, no doubt many of us wished for a ‘peaceful’ and ‘prosperous’ 2011 for family, friends and colleagues. But what are the chances of peace breaking out in the private medical insurance (PMI) market, so that we can look forward to some prosperity while delivering first-class service to our clients? It is fair to point out that the various market participants are not actually at war, but there are disagreements and conflicting ways of working that do nothing to make the market more efficient and, in fact, make it l...