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XPS finds transfer activity levels have hit record lows

Bank failed to consider circumstances when people had missed payments

Chief executive Amanda Blanc optimistic about 2024 targets

'This will change our forecasts and could result in further surpluses'

‘AI opens up a number of new compliance challenges’

The firm added 27,000 new customers in the six months to 31 March 2024

Tech allows firms to demonstrate they are complying with Consumer Duty

First revealed in February this year as the platform looks to build scale

Generative AI to be ‘transformative' in adviser productivity

Clients ‘react very emotionally’ when categorised