Consumer Duty

'Emphasis on continuous improvement and evidence-based practices'

'There's a long way to go, but that troublesome first hurdle has been cleared'

Gillian Hepburn: ‘Are we really putting ourselves in our clients’ shoes?’

Adviser firms want further assistance to understand vulnerable client characteristics

It's an ‘unintended consequence’

Firms should expect greater FCA scrutiny

Ruth Handcock on Consumer Duty and advice/guidance review impact

'Different vulnerabilities tend to be interconnected'

Advisers reflect on the regulation as it reaches its first anniversary

‘Some are causing issues for advisers trying to do the best for their clients’