Opinion

Yes, the days are getting shorter, the nights longer, the wind chillier and the warm fire in the local even more inviting. The high street is already stocking up on Christmas lights and novelty Santa stocking fillers and it's almost, but not quite, party...

I bet the protection industry would love it if people in the UK boasted about how much life cover they have in a similar way to our friends over the pond in the US.

The retail financial services industry suffers from a number of dysfunctional characteristics which are not apparent in other consumer markets, according to the chief executive of Which? The Concise Oxford Dictionary defines dysfunction as "abnormality...

Those of you who read last month's blog might think that I've got education and training on the brain, as here I am again with one of my old hobby horses. However, this time there's something different for us all to digest.

If you want to improve reputation, you need to do reputable things and make sure that your reputation is not owned by someone else who can dictate what people should think of you. That is the philosophy which lies behind the case for a professional body...

Since I moved to Edinburgh nearly fourteen years ago I've spent a good deal of time on aeroplanes travelling backwards and forwards to London. Over the years you learn things about UK domestic travel.

This week I attended a course on the ‘tone of voice' we should use when communicating with customers. The grumpy old man in me tends to feel that today's younger generation would benefit more from learning grammar and punctuation, but tone of voice refreshers...

This year's Finance Act has certainly sparked a lot of debate. The tax and trust sessions that have been run at our regional seminars and other industry forums have been packed to the rafters as advisers try to get their head round the new rules and how...

After a long and (reasonably) quiet summer it seems the government, in particular the Department of Work and Pensions, has saved up all their best work for the autumn.

The conference season is over and the papers have space for stories that don't involve politics. This is a good thing.