Feature

A client complains. What now?

Good time management is essential for IFAs juggling client meetings with paperwork and training.

The practice of offering the holding insurer final refusal on group risk renewals is commonplace throughout the sector. But, John Ritchie asks, is it harming you and your clients' business?

The long-term care market effectively disappeared in the early 1990s. But is it about to re-open and how should IFAs approach it? Stephanie Spicer reports

If you're an expat worker living abroad, what would happen if your parent fell ill back home? Greg Becker looks at an Indian innovation

Businesses are seeing budgets stretched in many ways, but, as Owain Thomas found, advisers who are creative with solutions could produce a windfall for themselves in the group critical illness market

A quite common and relatively benign condition often seen on insurance applications, Paul Gyseman discusses the insurability factors and the pathophysiology of this illness

If a single theme links the worst financial crises in history, it is the startlingly-misplaced confidence of the experts who never saw them coming...

"Not all ETFs are created equal. A worrying and common misconception in the market is the expectation that ETF's are a homogonous product set without looking into the assets backing the portfolio or the quality of the third parties involved in managing...

ETFs have continued to thrive despite the financial crisis, but when markets recover will they still be the top of the gene pool? Helen Fowler reports