Sarah Lord

Former PFS president Sarah Lord speaks with Martin Lewis on ITV

‘The damage could be irreversible,’ according to interim CEO

PFS/CII remain at loggerheads over future relationship

Says CII made accusations with no supporting evidence

Past presidents accuse CII of ‘deeply cynical move’

‘We have listened to feedback’

'New candidate in place before end of summer'

Calls for greater collaboration

Evolving with a changing demographic

'Focused on protecting members' interests'