FOR SUSTAINABLE, PROFITABLE, CLIENT-FOCUSED ADVISER FIRMS
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3,811 complaints in 12 months
Clients 'victims of fraud'
FSCS, FOS and Insolvency Service involved
FOS limit up from £150,000 to £350,000
Set for 1 April 2019
FOS award limit increase
'We listened carefully to feedback'
Set up SIPPs
Ombudsman decision
This autumn