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complaints handling

PMI

PMI and Protection complaints remain low level - FOS

Protection and private medical insurance complaints to the Financial Ombudsman Service (FOS) remained steady over the second quarter of the year.

clock 02 August 2011 •

Investing in the profession

How to deal with a client complaint

A client complains. What now?

clock 13 July 2011 •

Investment

FSA fines Bank of Scotland £3.5m over complaints failures

The Financial Services Authority (FSA) has fined the Bank of Scotland (BOS) £3.5m for failures in handling customer complains, and secured £17m in compensation for customers.

clock 25 May 2011 •

Regulation

FSA in firing line again for enforcement action

The FSA has been criticised for multiple failures related to its delivery of enforcement documents, including leaving unencrypted discs with a neighbour of the subject of an investigation.

clock 06 April 2011 •

Service

FSA complaints data criticised but firms can do more

Insurance and investment companies could reduce their complaints significantly by improving their administration and customer service, according to a complaints survey.

clock 14 January 2011 •

Individual Protection

Award increase 'not keeping pace' - FOS

The proposed increased Financial Ombudsman Service (FOS) award limit is ‘not keeping pace'with today's costs, according to the (FOS).

clock 08 October 2010 •

Term Assurance

Pure protection complaints continue to rise

The FSA has proposed changes to its complaints handling procedure as it reveals pure protection grievances continued to grow in the first half of the year.

clock 30 September 2010 •

Regulation

COVER Blog: FOS data a job half done?

Customer service, we are constantly told, is a prime way to differentiate between insurance providers.

clock 16 September 2010 •

Regulation

FOS upholds half of complaints against networks

Adviser networks had half of the complaints against them referred to Financial Ombudsman Service (FOS) upheld in the first six months of the year.

clock 15 September 2010 •

Regulation

FOS disputes becoming more combative

The Financial Ombudsman Service (FOS) has revealed that consumers and businesses are digging their heels in over disputes forcing it to make a greater number of decisions.

clock 31 August 2010 •
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