In conversation with advisers: Improving client outcomes

clock • 1 min read

Partner Insight: Andy Bennett, director of Hartcliff Financial Planning and Serena Van der Meulen, director at Van der Meulen Associates met recently in London to discuss the topic: 'Adviser approaches to outsourcing.'

Talking to Square Mile's Alex Farlow, Head of Risk Based Solutions research, in the video above - the fourth in a series of five -  Bennett and Van der Meulen outline the merits and challenges of outsourcing.

Serena Van der Meulen says: "I fully outsource. The merit of that is time, as I don't have time to research individual funds. I use two research fund houses and cross-reference the research there on holdings, but then I rely on the managers to pick stocks. The other merit of course, is their level of expertise in the field. I am not a fund manager, but a financial planner. I wouldn't risk picking stocks. I can't think of a downside."

Andy Bennett says: "I outsource 100%, and the main benefit of this, is that outsourcing gives me the time to spend more time with my clients in face-to-face meetings planning. They expect me to provide a really good solution and method of getting to where they need to be. I couldn't do this, if I was researching funds and building portfolios for clients on an individual basis.

"I don't have the time and resources and it is not something that clients' value. So outsourcing allows me to give the time to spend time with clients. With outsourcing to a multi-manager, my client's portfolio is re-balanced as soon as it is needed, in relation to their risk tolerances."

More on Partner Insight

Partner Insight: Why letter of authority solutions are becoming strategic infrastructure

Partner Insight: Why letter of authority solutions are becoming strategic infrastructure

A new provider consortium, working with Origo’s Unipass Letter of Authority service, sets out how a common digital LoA approach could reshape advice and servicing

clock 21 July 2026 • 4 min read

Watch Professional Adviser's Working Lunch with Flagstone: A macroeconomic overview of the UK cash market

Catch up on the discussion

clock 08 July 2026 • 1 min read
Watch Professional Adviser's Working Lunch with Schroders -Schroders Adviser Survey 2025 – What are advisers currently thinking?

Watch Professional Adviser's Working Lunch with Schroders -Schroders Adviser Survey 2025 – What are advisers currently thinking?

Catch up on the discussion

clock 12 December 2025 • 1 min read

In-depth

Rise of the money coach

Rise of the money coach

Advice hurdles pose as push factors but plenty of pull factors too

Sophia Panayi
clock 30 June 2026 • 9 min read
'Bolder moves on taxation' likely if Burnham takes prime minister role

'Bolder moves on taxation' likely if Burnham takes prime minister role

Changes to CGT would have ‘clear implications for wealth planning’

Sophia Panayi
clock 22 June 2026 • 4 min read
IHT on pensions: Advisers on a new way of working

IHT on pensions: Advisers on a new way of working

‘It has shifted the timing and focus of conversations’

Jenna Brown
clock 10 June 2026 • 8 min read