Aviva's platform website crashed on Tuesday, leaving customers unable to access their accounts for nearly 24 hours.
Aviva said the crash on 17 September was down due to an internal problem with its system. The company said it was working hard to resolve the issue. Customers complained on Twitter, saying they were unable to access their 'MyAviva' account with some noting the website would not recognising their password. An Aviva spokesperson said: "We apologise to any of our customers or advisers affected by some IT issues we experienced yesterday. We have now resolved these issues." Tuesday's IT failure was not the first technology problem to trouble the platform in recent times. In January...
To continue reading this article...
Join Professional Adviser for free
- Unlimited access to real-time news, industry insights and market intelligence
- Stay ahead of the curve with spotlights on emerging trends and technologies
- Receive breaking news stories straight to your inbox in the daily newsletters
- Make smart business decisions with the latest developments in regulation, investing retirement and protection
- Members-only access to the editor’s weekly Friday commentary
- Be the first to hear about our events and awards programmes