PFS on FCA guidance: 'Serving vulnerable clients not a one-off process'
‘Vulnerability comes in many forms’
Keith Richards: "The FCA's paper reminds us that rising to the challenge of vulnerability is not a one-off process."
In response to the FCA's guidance on vulnerable customers, the Personal Finance Society has told advisers that rising to the challenge of serving vulnerable clients cannot be a "one-off process".
PFS chief executive officer Keith Richards (pictured) said there is no single approach to take for vulnerable clients because "vulnerability comes in many forms". On Tuesday (23 July) the regulator...
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