Aegon has apologised to Cofunds clients for service levels falling "below the standards" expected of the platform, while also promising to add new phone lines, grow its administration team and improve staff training.
Aegon completed the re-platforming of Cofunds users onto its new ARC-based platform on 8 May, and Professional Adviser has since revealed Cofunds users have struggled with transactions and payments, while...
Vitality at Work scheme
Reporting to Steve Hill
Appointed on 19 September
Plans to double size in five years
Unnamed company valuation reduced