SJP called out by Which? for 'misleading consumers'

Unclear on charges and advice model

Victoria McKeever
clock • 3 min read

St. James's Place (SJP) has been called out for its lack of transparency on charges and its restricted advice model in an investigation by consumer champion Which?

Which? sent a team of undercover researchers to speak with 12 SJP advisers, asking for advice on £100,000 of investable assets. While all were offered a free introductory meeting, the investigators said a third of the 12 SJP advisers "failed to talk in detail about the likely costs at all." Which? pointed out this went against Financial Conduct Authority (FCA) guidelines, which require advisers to outline costs to clients verbally and in writing. It found that even when costs were provided, there were "discrepancies" in the information given. Some of the advisers quoted initial cha...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Companies

Openwork's 2Plan finishes compensating clients after putting £1m aside

Openwork's 2Plan finishes compensating clients after putting £1m aside

Eventual redress bills for ongoing service and rebalancing issues below original provisions

Isabel Baxter
clock 14 August 2026 • 2 min read
FSCS opens claims for HDH Investment Services amid investigation

FSCS opens claims for HDH Investment Services amid investigation

Investment advisory firm entered liquidation in April after FCA probe

Isabel Baxter
clock 14 August 2026 • 1 min read
Norwich advice firm declared failed by FSCS

Norwich advice firm declared failed by FSCS

Signpost Financial Planning faces claims over general investments and SIPPs

Isabel Baxter
clock 13 August 2026 • 1 min read