Complaints against FCA spike over Lloyds enhanced capital notes

Consumer gripes tripled in February

Carmen Reichman
clock • 2 min read

Complaints against the Financial Conduct Authority (FCA) tripled in February after investors lost out in Lloyds Banking Group's repurchase of its enhanced capital notes.

The regulator received 154 complaints against it in February, up from 48 in January and 30 in December. In its latest data bulletin it said the spike was down to its role in Lloyds decision to call its enhanced capital notes at par. Lloyds announced its intention to buy back the bonds, which it issued in exchange for other bonds at the height of the financial crisis in an attempt to boost its reserves, at par value in December 2014. This meant it was offering investors their money back on the assets at below the market price. The bonds in question yielded as much as 16%. With inter...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

Dennis Hall's open letter to the FCA: Time to retire RU64

Dennis Hall's open letter to the FCA: Time to retire RU64

'The rule is particularly misaligned with client expectations'

Dennis Hall
clock 01 May 2025 • 2 min read
Complaints against financial services firms fall below 1.8 million

Complaints against financial services firms fall below 1.8 million

All major product groups saw fewer complaints

Sahar Nazir
clock 30 April 2025 • 2 min read
FCA backs artificial intelligence with live testing service

FCA backs artificial intelligence with live testing service

Wants AI to keep the UK competitive

clock 29 April 2025 • 2 min read