The Association of British Insurers (ABI) has updated its guidelines on how critical illness (CI) policies should be described and explained to consumers, in a move it hopes will ultimately lead to fewer declined claims.
The ABI's new Statement of Best Practice for CI insurance includes clarification of the difference between additional and partial payments and also brings the heart attack definition in line with clinical...
‘Important to have an anchor’
Report to be written by TPR
Lack of innovation for solutions
Some 2,000 consumers affected