Better access to advice in a rapidly digitalising world

There's been quite a bit of talk in our sector about the advice gap going in the wrong direction. The Lang Cat's most recent report on this topic indicated a decline in consumer investors paying for advice from 11% in 2023 to 9% in 2024. While it may seem like a small change, when you expand that across the population, well over a million fewer people paid for advice. Some advice professionals feel that Consumer Duty has – unintentionally – contributed to widening the gap. The ongoing regulatory responsibilities have increased the cost of providing a compliant service, making some cli...