The emoji challenge: Navigating digital communication risks for IFAs

Emojis. Once a playful sentence garnish for messages between friends, they've now infiltrated business communications, from Slack to Teams, SMS and even emails. And while they may seem harmless, they're a growing compliance risk that most firms aren't equipped to handle. In regulated industries, every piece of communication — every "thumbs up" 👍, every "fire" 🔥, even the occasional "crying laughing" 😂 is now under compliance scrutiny. Regulators are aware that these tiny symbols can carry big implications. Their challenge is understanding what's being said when a single emoji can mea...