Editor's view: When regulation fails to bite

Upwards of a third of advisers surveyed felt that Consumer Duty products and services efforts had been "a waste of time" or that "nothing has changed". Not ideal. Regulation is failing to bite "the real day to day grind" faced by advisers on the ground, Lang Cat insight director Steven Nelson told PA. That could be driving frustration among the profession, hence some of the not fantastic findings from the survey. Nelson's words may ring very true for some: "I'm talking about things like service standards, transfer standards, letter of authority, the classic stuff where, how can you...