Consumer Duty: Advisers and providers are 'all in this together'

'Working to help each other deliver better outcomes for customers'

clock • 4 min read

In the first of a protection-themed series of columns, Louise Colley shares the provider's perspective on Consumer Duty and assures advisers: 'We are all in it together...'

Right across the retail financial services industry, it seems we've been living and breathing the Consumer Duty since its announcement last summer.  With the next deadline for the regulation now imminent, I'm confident that we are all geared up for it.  We've been busy with our own preparations and planning.  This has included a dedicated project team who have reviewed our own processes and designed a whole new customer testing framework. As part of this work, we've carried out research among our own adviser insight panel to see how firms are feeling about it and what we can do to help. ...

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