Chris Williams delves into the FSCS' latest financial services consumer trust research and finds some unhappy reading...
It was Kaa the python in the Disney's original Jungle Book who sang ‘Trust in me' and it's sad but true that as far as financial services are concerned, research into whether consumers trust the sector seldom makes happy reading. On the face of it, there's not much cheer in the latest research from the Financial Services Compensation Scheme - ‘Beyond compensation: The role of FSCS in raising consumer trust and confidence in the UK financial services industry'. Only the utilities sector scored lower in terms of trust, and this was research carried out during a period of savage energy p...
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