Advisers are hearing clients but are they really listening?

When you have spent many years learning and training, building up a deep level of technical knowledge, there is a tendency to want to use it. As the saying from Abraham Maslow goes, 'when you have a hammer, everything looks like a nail'. There are, however, times when technical knowledge is not only not enough - sometimes it distracts from the real issue. The confusion about Richard My friend is an oncology nurse and has been for some 25 years. She is a fantastic nurse because she has one particular skill in abundance: she listens. Recently she saw a patient who was new to her, w...