Simon Binney: Structuring your business for digital advice

The pandemic has accelerated the shift towards a more digital world and triggered changes in online behaviours that are likely to have lasting effects. During the initial phases of the pandemic, many wealth management firms rushed to purchase software tools that would help their teams better serve their clients in a remote setting. Through 2020/21, departmental leaders have spent a large amount of time adding or integrating channels. This is great but these tools don't necessarily integrate with their existing technology stacks. Nor do they always correspond to the business's strategi...