Neil Moles: Evolving to a more emotionally intelligent approach

The regulator's recent decision to cancel its second suitability review was met with a predictable chorus of criticism when it was announced but I'd prefer to look at it in a more positive light. Maybe it is a sign that we are moving forward as an industry if they can afford to reorganise their priorities to focus on something else.   I'd like us to work in an environment where the thought of having to even conduct a suitability review is beyond the pale, where our reputation and professionalism speak for themselves. We're not there yet but if we look back at the journey we have been on ...