The pandemic has underscored the important role of a trusted financial adviser and our industry has done a great job of supporting its clients throughout this unprecedented time. But there's still work to do in a sector that continues to suffer from a lack of trust in the eyes of the general public, writes Neil Moles
As life comes off pause and we move back towards more normal routines, what are the risks we might want to look out for? For me, one issue that our industry needs to be alert to is the risk of advice firms not delivering the level of service that their clients are paying for. A ‘fees for no service' situation can arise for a number of reasons, most notably when an advice firm takes on too many clients to be able to look after them all properly and the clients end up not receiving the correct level, or sometimes any level, of service in return. However, I believe that many firms and cl...
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