David Mulholland: Understanding vulnerable clients' needs

Supporting clients in difficult circumstances is a core element of the financial services industry. From insurance products to financial planning and investment services, a significant part of our industry is founded on protection and planning, accounting for clients' needs today and providing security for their futures. As professionals, we all carry a responsibility to act in the best interest of clients within our target markets, and an expectation that we will deliver positive outcomes through well researched planning processes. The regulatory focus on protecting vulnerable client...