Nick Eatock: How Covid-19 changed advisers' use of technology

At the time of writing, England has just come out of a second lockdown, Northern Ireland has announced circuit break, Wales has not long emerged from its firebreak and restrictions in Scotland are increasing. After a period in the summer where things were starting to look a bit more normal, we're largely back to working from home and connecting with clients and colleagues digitally rather than face to face. It therefore seems a good time to look back at our Covid-19 research, which asked advisers at the beginning of the crisis how they were coping and how they thought the pandemic might ...