Russell Andrews: Why empathy informs advocacy
The ultimate client-centric proposition
Russell Andrews discusses the evolution of hyper-personalised advice which takes the adviser/client relationship to the 'next level'. Here he explains how empathy and technology work to bring people together
Imagine a world where your financial adviser knows you like a parent, understands you like a friend, motivates you like a coach, looks out for you like a doctor, offers the flexibility of a smartphone,...
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