Jonathan Warren: We are all vulnerable customers now

'Shift the perception'

clock • 3 min read

The coronavirus crisis has made each and everyone of us a vulnerable customers, writes Jonathan Warren, who explains why this is an opportunity for financial services to act with decency and empathy

It is with great sadness that, as a nation, and indeed a global community, we now tackle one of the greatest health emergencies in modern history. The coronavirus has had a profound impact on our way of life, and I hope anyone reading this is keeping safe and well in these difficult times for everyone. I've spent the last couple of years immersed in the Financial Conduct Authority's (FCA) ongoing vulnerable customer agenda. The Financial Lives Survey in 2017 found that up to 50% of people in the United Kingdom (UK) show at least one characteristic of vulnerability. A quite staggering sta...

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