Armchair Critic: On value, regulation and disclosure

So what do clients value from their adviser? Estimations as to the value of advice have tended to look at outcomes for advised versus non-advised investors. These studies are fraught with ambiguities - or, to put it another way, full of holes. Are the cohorts of advised and non-advised clients comparable or are the advised clients more likely, for example, to appreciate the need for a plan. This research from Adviser Home, which canvassed the views of 254 advisers, suggests advisers believe their clients place most value on the softer side of their service - the empathy and understanding...