Chris Davies: Tips to avoid the business equivalent of DIY surgery

DIY open-heart surgery is presumably something we would all rather avoid trying and yet that is a pretty good analogy for what we seem to be witnessing when it comes to established firms moving their businesses between technology providers. The recent re-platforming challenges experienced by market participants such as Aegon (Cofunds to ARC), Aviva (Bravura to FNZ) and Old Mutual (IFDS to FNZ) showcase how pain thresholds can be severe and, as the indomitable lang cat consultancy says, if left to chance, this causes disruption across platform assets and adviser-client relationships. W...