Barry Neilson: The changing face of adviser outsourcing

Pension freedoms have created an environment where clients need advice for longer. While this is a hugely positive business opportunity for advisers, they are growing exceptionally busy and are having to think about their business processes differently. This might mean using technology better but it also might mean outsourcing in order to achieve the capacity needed to spend more time servicing clients. On the investment side, advisers are beginning to think long and hard about how they add value to their clients. In the old days, the focus was on investment and product selection. Today,...