Blog: Can insurers pass the impartiality test?

Otto Thoresen, director general of the ABI, says they can. He was speaking at a Treasury Committee evidence session on Tuesday morning (where he was scheduled to talk about the Budget but ended up talking a great deal about the impact of an FCA briefing to The Telegraph about its investigation into the treatment of customers in closed-book insurance contracts). It was Thoresen's answers to questions about the Chancellor's promise of "free and impartial face-to-face advice" (Osborne said ‘advice'; the documents mainly say ‘guidance') that will be of immense interest to the advisory mar...