From the Ed: Aviva has questions to answer over axed phone service

All 12 of the advisers working on Aviva’s Regulated Telephony Team, a tied offering, were suspended following the inspection, with disciplinary hearings ultimately leading to two of the 12 losing their jobs for gross misconduct, as I understand it. So far, so good – not for the advisers concerned or some of their customers, perhaps, but in terms of Aviva spotting a problem and acting on it, further consumer detriment may have been spared. At least that’s how it appears from a regulatory viewpoint. The truth may be somewhat different as it has been made clear that some of the advisers ...