The Labour government was rightly derided for many things, but one event that happened under its watch should be applauded: the introduction of the Freedom of Information Act.
The Act was designed to be far-reaching. To quote the government, it gives people “the right to ask any public body for all the information they have on any subject”. And, since yesterday (2 Nov), you have been able to submit requests to the Financial Ombudsman Service (FOS) after it was brought under the scope of the legislation. There are limits to what the FOS is obliged to tell you, but I think it can expect a few extra letters from now on. Some advisers do not trust the FOS. They believe its decisions are unfairly weighted in favour of the individual who has complained abou...
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