Blog: Are banks really doing enough to tackle complaints?

At last, I hear you cry, the banks are taking action after years of terrible service that has damaged the reputation of the whole financial services sector. However, after reading a little further it is clear the high street giants still have a long way to go when it comes to customer satisfaction. Around 40% of customers still believe their complaints are not handled fairly by banks, which is only a slight improvement on six months ago (42%), despite well-publicised efforts by banks to improve their service records. The survey also reveals just 45% of customers believed their comp...