PPI should be inconvenient

clock

CONVENIENCE has become a byword for modern living and we all expect things to come to hand easier, faster and cheaper than ever before.

The one-stop-shop is a relatively new phenomenon that may have brought many benefits, but they have come at a price and in some markets it is the most vulnerable that are paying. Grocery retailers, the undisputed masters of convenience shopping, have lured consumers into bulk purchases at low prices to make their profits, but in the payment protection insurance (PPI) market the reverse is often the case. It is not about selling multiple policies to each consumer, but more about making the highest margin from each sale. Certainly historically this seems to have been the philosophy of s...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Protection

Where next for protection underwriting and customer service?

Where next for protection underwriting and customer service?

Vital that clients are kept informed

Naomi Greatorex
clock 25 March 2026 • 3 min read
What the protection market study findings mean for advisers

What the protection market study findings mean for advisers

'There are some issues the FCA would like to tackle'

Sandy McGregor
clock 17 March 2026 • 5 min read
Younger generations more open to paying for protection advanced added-value services

Younger generations more open to paying for protection advanced added-value services

Critical Thinking 2026 report finds

Jaskeet Briah
clock 13 March 2026 • 4 min read