Advice value recognition from clients increases since Consumer Duty

Strong endorsement of the value of financial advice, Aviva finds

Isabel Baxter
clock • 3 min read

There has been much higher client perception of the value offered by financial advice, two years after the introduction of Consumer Duty, research from Aviva has found.

The research amongst advised clients compared responses to an identical survey carried out in 2021, two years before Consumer Duty came into effect, and looked at attitudes towards the value and overall benefits they felt they gained from having a regularly advised relationship with an IFA. In a strong endorsement of the value of financial advice, Aviva found that more than three-quarters (77%) said they are better off than they would have been without advice, compared with 71% in 2021 who agreed with this. Advised clients also reported that financial advice has benefits beyond wealth...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Digital natives, critical minds: What Gen Z's scepticism means for the future of wealth management

Digital natives, critical minds: What Gen Z's scepticism means for the future of wealth management

'The industry faces a radical shift in generational expectations'

Jim London
clock 14 July 2025 • 3 min read
'Unworkable' IHT/pension reform risks undermining Consumer Duty

'Unworkable' IHT/pension reform risks undermining Consumer Duty

‘They’ve smashed complex pensions and complex IHT together’

Sahar Nazir
clock 14 July 2025 • 4 min read
Sector divided on Reeves' pullback on Cash ISA reform

Sector divided on Reeves' pullback on Cash ISA reform

‘A big win for defenders of a broken system’

Sorin Dojan
clock 11 July 2025 • 2 min read