'It's just not good enough' – service continues to frustrate advisers

Over a third (34%) of advisers surveyed by The Lang Cat for its State of the Advice Nation (SOTAN) study suggested that Consumer Duty products and services efforts had been a "waste of time" and "nothing has changed". More than half (55%) felt there was more work to be done. Consumer Duty has "dominated" the sector, Lang Cat insight director Steven Nelson told PA, with its influence felt not just throughout the regulatory landscape but also through "knock on effects" within conferences, seminars, content and trade media coverage. However, the early findings paint a "pretty bleak" pict...